Patient Rights and Responsibilities
Effective Date: January 1, 2026
BritePath Medical is committed to providing high-quality, compassionate healthcare services while respecting the rights, dignity, privacy, and individual needs of every patient.
This document outlines your rights as a patient and your responsibilities as a participant in your healthcare.
Patient Rights
As a patient of BritePath Medical, you have the right to:
Respectful and Non-Discriminatory Care
Receive care in a safe, respectful, and professional environment free from discrimination based on race, color, national origin, age, disability, sex, gender, gender identity, gender expression, sexual orientation, religion, marital status, immigration status, source of payment, or any other protected characteristic.
Information About Your Care
Receive information regarding:
- Your diagnosis
- Treatment options
- Risks and benefits of treatment
- Expected outcomes
- Alternatives to treatment
In a manner you can reasonably understand.
Participation in Treatment Decisions
Participate in decisions regarding your healthcare and treatment plan, including the right to accept or refuse treatment to the extent permitted by law.
Privacy and Confidentiality
Receive protection of your personal and medical information in accordance with HIPAA and applicable privacy laws.
Access to Medical Records
Request access to your medical records and request amendments as permitted by law.
Confidential Communications
Request communications through alternative methods or locations when reasonably available.
Informed Consent
Receive sufficient information to make informed decisions regarding medical treatment, procedures, medications, and services.
Accommodations and Accessibility
Request reasonable accommodations for disabilities and access language assistance services when available and appropriate.
Continuity of Care
Receive information regarding follow-up care, referrals, and continuity of treatment when medically appropriate.
Voice Concerns Without Retaliation
Express concerns, complaints, grievances, or suggestions regarding care or services without fear of retaliation.
Patient Responsibilities
As a patient of BritePath Medical, you are responsible for:
Providing Accurate Information
Providing complete and accurate information regarding:
Medical history
Current medications
Allergies
Symptoms
Insurance information
Contact information
Participating in Your Care
Following agreed-upon treatment plans and discussing any concerns or questions regarding your care with your healthcare provider.
Keeping Appointments
Arriving on time for appointments and providing reasonable notice when cancellation or rescheduling is necessary.
Following Clinic Policies
Respecting clinic policies, procedures, staff, providers, other patients, and clinic property.
Respectful Conduct
Treating providers, staff, patients, and visitors with courtesy and respect.
BritePath Medical reserves the right to take appropriate action regarding threatening, abusive, disruptive, discriminatory, or unlawful behavior.
Financial Responsibilities
Providing accurate insurance information and fulfilling financial obligations related to healthcare services, including copayments, deductibles, coinsurance amounts, and balances not covered by insurance.
Patients are responsible for understanding their insurance coverage and notifying BritePath Medical of changes to insurance or contact information.
Asking Questions
Seeking clarification when information regarding diagnosis, treatment, medications, billing, or clinic policies is not understood.
Questions, Concerns, and Grievances
BritePath Medical encourages open communication between patients, providers, and staff.
Patients are encouraged to first discuss concerns with their provider or clinic staff whenever possible. If concerns cannot be resolved, patients may submit a complaint or grievance.
Complaints and grievances may be submitted in person, by mail, by telephone, or by email.
BritePath Medical will review complaints and make reasonable efforts to address concerns in a timely and appropriate manner.
BritePath Medical will not retaliate against any patient for raising concerns, filing a complaint, or exercising their rights.
Contact Information
BritePath Medical
General Inquiries: info@britepathmedical.com
Privacy Officer: privacy@britepathmedical.com
Phone: (602) 773-5600
Surprise Location
14827 W Bell Road, Unit 103
Surprise, AZ 85374
Anthem Location
3624 W Anthem Way, Suite C114
Anthem, AZ 85086
Phoenix Location
8618 N 35th Ave, Suite 3
Phoenix, AZ 85051